Booking Confirmation
- All reservations are confirmed only upon receipt of valid credit card details or advance payment.
- The person making the booking must be at least 18 years of age and is deemed responsible for all guests in the booking party.
- Rates are quoted in NZD, inclusive of GST (if any), and are subject to change without notice until confirmed.
Cancellations & Non-Arrival
- Free cancellation up to 24 hours before the 2:00 PM check-in time on the day of arrival.
- Cancellations within 24 hours of check-in or non-arrival will incur the full booking amount.
- Early departures are considered cancellations for unused nights and are non-refundable.
- All cancellations must be received in writing via email to info@amitymotel.co.nz.
Our Right to Cancel
In rare circumstances (e.g., safety, maintenance, force majeure), we may need to cancel or modify your booking. In such cases, our liability is limited to a full refund of any amount paid.
Refunds
Refunds are issued in accordance with this policy and New Zealand consumer law.
- Full refunds are available for bookings cancelled more than 24 hours before the 2:00 PM check-in time on the day of arrival.
- No refunds apply for cancellations within 24 hours, non-arrival, or early departure once checked in.
- Refunds are processed to the original payment method in New Zealand dollars (NZD) within 5–10 business days of approval.
- Refunds may also be provided if a booking error or double payment occurs, or if Amity Motel must cancel a booking due to unforeseen circumstances. In such cases, our liability is limited to the amount already paid.
- Guests who booked through a third-party platform (e.g. Booking.com, Expedia) must request refunds directly through that provider, as their terms may differ.